TO ASK FOR HELP IN CONFIDENTIALITY
Montréal 24/7 : 514 687-7141        Elsewhere in Québec 24/7 : 1 877 687-7141 Or via our forms

Helpline

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HELPLINE

CPRLV helpline provides 24/7 access to free and confidential support and counselling throughout the province of Québec.
Callers may openly discuss any questions or concerns they have and receive suggestions and advice regarding radicalization, with no police involvement.

Who can use the helpline?

The helpline is for:

  • people wanting to put an end to their involvement in a radical group;
  • people worried about someone they know;
  • people who have lost a loved one to radicalization;
  • organizations affected by radicalization;
  • professionals (counsellors, teachers, or other resource people) working with radicalized individuals or with individuals who show signs of becoming radicalized;
  • people who suspect or are worried another individual may be becoming radicalized.

CPRLV workers have been specially trained to build trusting relationships with callers, paying careful attention to the concerns and suffering of friends and family, workers, and health-care, education, justice and public-safety professionals.

It is not always easy to determine whether one is witnessing a case of violent radicalization. When in doubt, do not hesitate to call the CPRLV. Its workers will help you to develop a better understanding of the phenomenon and to recognize the warning signs.

What happens if I make a request for help?

If the CPRLV receives a help request but the information provided does not appear to indicate a case involving radicalization, the Centre’s workers will ensure the caller receives the necessary reassurance. Should the situation involve another type of psychosocial issue (e.g. mental health disorder) requiring assistance or intervention, workers will if necessary puts the caller in contact with appropriate support services.

If however the situation does appear to involve potentially violent radicalization, the CPRLV team will analyze the situation within 48 hours to determine the recommended approach.

The CPRLV ensures the confidentiality of all callers.

How does the CPRLV work with radicalized individuals?

The CPRLV always structures its intervention based on the specific characteristics of the individual situation, and not on any predetermined model.
Once a request for help has been made, the professionals at the CPRLV conduct a comprehensive needs assessment that takes all aspects of the situation into account. Special care is taken to avoid challenging the individual’s convictions and beliefs. A systemic, contextual approach is adopted, aimed at establishing an interdisciplinary support network around the individual and those close to him or her. The goal of the network is to encourage the creation of positive social ties and to help the individual reintegrate society. The focus is on mobilizing the individual’s internal and external strengths.
Intervention plans are developed in collaboration with the individuals concerned, CPRLV professionals, and if necessary any relevant partners (community organizations, schools, cultural and recreation centres, etc.) When it comes time comes for CPRLV professionals to gradually cease their involvement in intervention, they ensure a personalized transition to appropriate services. Moreover, the CPRLV continues to provide support and advice to workers from other agencies as required.

Can I contact the CPRLV even if I do not want the Centre to intervene in my family ?

The use of CPRLV services is purely voluntary. This means that only people who have given free and informed consent take part in psychosocial intervention with the CPRLV. Workers make a point of meeting with all individuals wishing to be involved in psychosocial support. This is what determines whether intervention will be an individual or family matter.
It is important to note that CPRLV staff members may, at any time, seek assistance from emergency services if they feel there is imminent danger to a specific individual or others.

OUTILS
  • 10 September 2018
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  • News

Launch of the project “My story”

“My story” The Centre launched the project entitled “My Story“, which consists of a series of anonymous audiovisual testimonials made by individuals and families supported by the CPRLV. In order to create awareness of the consequences of radicalization leading to violence, some of the people supported by the CPRLV tell their story, for the first […]
  • 4 September 2018
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  • News

Captives (Embrigadés) in Montreal

Launch of the play Captives (Embrigadés) in Montreal The collective Les Pentures will launch its project, Captives (Embrigadés), for a tour in Montreal. Following a two-year-long collaboration between the CPRLV and the collective Les Pentures, the play Captives (Embrigadés) was created as an education and prevention tool geared towards school and community environments. Drawing its […]
  • 31 August 2018
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  • News

Awareness-raising workshop offered in Trois-Rivières

The Centre led an awareness workshop to a group of young people at the Maison de jeunes Le Transit in Trois-Rivières in order to learn to how to fight social exclusion through prosocial engagement. This workshop was offered by the team behind the “What If I Was Wrong? When We Talk, We Learn! » campaign.