TO ASK FOR HELP IN CONFIDENTIALITY
Montréal 24/7 : 514 687-7141        Elsewhere in Québec 24/7 : 1 877 687-7141 Or via our forms

Helpline

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HELPLINE

CPRLV helpline provides 24/7 access to free and confidential support and counselling throughout the province of Québec.
Callers may openly discuss any questions or concerns they have and receive suggestions and advice regarding radicalization, with no police involvement.

Who can use the helpline?

The helpline is for:

  • people wanting to put an end to their involvement in a radical group;
  • people worried about someone they know;
  • people who have lost a loved one to radicalization;
  • organizations affected by radicalization;
  • professionals (counsellors, teachers, or other resource people) working with radicalized individuals or with individuals who show signs of becoming radicalized;
  • people who suspect or are worried another individual may be becoming radicalized.

CPRLV workers have been specially trained to build trusting relationships with callers, paying careful attention to the concerns and suffering of friends and family, workers, and health-care, education, justice and public-safety professionals.

It is not always easy to determine whether one is witnessing a case of violent radicalization. When in doubt, do not hesitate to call the CPRLV. Its workers will help you to develop a better understanding of the phenomenon and to recognize the warning signs.

What happens if I make a request for help?

If the CPRLV receives a help request but the information provided does not appear to indicate a case involving radicalization, the Centre’s workers will ensure the caller receives the necessary reassurance. Should the situation involve another type of psychosocial issue (e.g. mental health disorder) requiring assistance or intervention, workers will if necessary puts the caller in contact with appropriate support services.

If however the situation does appear to involve potentially violent radicalization, the CPRLV team will analyze the situation within 48 hours to determine the recommended approach.

The CPRLV ensures the confidentiality of all callers.

How does the CPRLV work with radicalized individuals?

The CPRLV always structures its intervention based on the specific characteristics of the individual situation, and not on any predetermined model.
Once a request for help has been made, the professionals at the CPRLV conduct a comprehensive needs assessment that takes all aspects of the situation into account. Special care is taken to avoid challenging the individual’s convictions and beliefs. A systemic, contextual approach is adopted, aimed at establishing an interdisciplinary support network around the individual and those close to him or her. The goal of the network is to encourage the creation of positive social ties and to help the individual reintegrate society. The focus is on mobilizing the individual’s internal and external strengths.
Intervention plans are developed in collaboration with the individuals concerned, CPRLV professionals, and if necessary any relevant partners (community organizations, schools, cultural and recreation centres, etc.) When it comes time comes for CPRLV professionals to gradually cease their involvement in intervention, they ensure a personalized transition to appropriate services. Moreover, the CPRLV continues to provide support and advice to workers from other agencies as required.

Can I contact the CPRLV even if I do not want the Centre to intervene in my family ?

The use of CPRLV services is purely voluntary. This means that only people who have given free and informed consent take part in psychosocial intervention with the CPRLV. Workers make a point of meeting with all individuals wishing to be involved in psychosocial support. This is what determines whether intervention will be an individual or family matter.
It is important to note that CPRLV staff members may, at any time, seek assistance from emergency services if they feel there is imminent danger to a specific individual or others.

OUTILS
  • 24 May 2018
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“What If I Was Wrong? When We talk, We Learn!”

The art of self-expression in Quebec As part of the World Day for Cultural Diversity for Dialogue and Development, the Centre offered an awareness workshop in Quebec in order to discuss on issues related to that day.
  • 24 May 2018
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Presentation of the Embrigadés at Inter Intercollegiate Table

Presentation of the play Embrigadés The Centre and the collective Les Pentures presented the play Embrigadés at Inter Intercollegiate Table Intervention, a group of stakeholders from the college network of Montreal and its surroundings.
  • 23 May 2018
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Midday talk at the Centre: Embrigadés

Midday talk at the Centre: Embrigadés The Centre received one of the authors of the play Embrigadés, from the collective Les Pentures during a midday talk, in order to discuss its process of creation. The development of this play has been supported by the Centre in last years with the aim of developing a tool […]