TO ASK FOR HELP IN CONFIDENTIALITY
Montréal 24/7 : 514 687-7141        Elsewhere in Québec 24/7 : 1 877 687-7141 Or via our forms

Helpline

Close up of hands woman using phone in coffee shop with depth of field


HELPLINE

The CPRLV helpline provides 24/7 access to free and confidential support and counselling throughout the province of Quebec.
Callers may openly discuss any questions or concerns they have and receive suggestions and advice regarding radicalization, with no police involvement.

Who can use the helpline?

The helpline is for:

  • people worried about someone they know or another individual that may be becoming radicalized;
  • organizations affected by radicalization;
  • professionals (counsellors, teachers, or other resource people) working with radicalized individuals or with individuals who show signs of becoming radicalized;
  • people who have lost a loved one to radicalization;
  • people wanting to put an end to their involvement in a radical group.

The professionals at the CPRLV are trained to establish a relationship of trust with callers, in order to take into consideration the needs and concerns expressed by family members, counsellors and professionals in the fields of health, education, justice and public safety in all their complexity.

It is not always easy to determine whether one is witnessing a case of violent radicalization. When in doubt, do not hesitate to call the CPRLV. Its workers will help you to develop a better understanding of the phenomenon and to recognize the warning signs.

What happens if I make a request for help?

If the CPRLV receives a help request but the information provided does not appear to indicate a case involving radicalization, the CPRLV’s professionals will ensure the caller receives the necessary reassurance. Should the situation involve another type of psychosocial issue (e.g. mental health disorder) requiring assistance or intervention, the professionals will, if necessary, put the caller in contact with appropriate support services.

If however the situation does appear to involve potentially violent radicalization, the CPRLV professionals will analyze the situation to determine the recommended approach.

The CPRLV ensures the confidentiality of all callers.

How does the CPRLV work with radicalized individuals?

The CPRLV always structures its support based on the specific characteristics of the individual situation, and not on any predetermined model.

Once a request for help has been made, the professionals at the CPRLV conduct a comprehensive needs assessment that takes all aspects of the situation into account. Special care is taken to avoid challenging the individual’s convictions and beliefs. A systemic, contextual approach is adopted, aimed at establishing an interdisciplinary support network around the individual and those close to him or her. The goal of the network is to encourage the creation of positive social ties and to help the individual reintegrate society. The focus is on mobilizing the individual’s internal and external strengths.

Support plans are developed in collaboration with the individuals concerned, CPRLV professionals, and, if necessary, any relevant partners (community organizations, schools, cultural and recreation centres, etc.) When it comes time comes for CPRLV professionals to gradually cease their involvement in intervention, they ensure a personalized transition to appropriate services. Moreover, the CPRLV continues to provide support and advice to workers from other agencies as required.

Can I contact the CPRLV even if I do not want it to intervene in my family ?

The use of CPRLV services is purely voluntary. This means that only people who have given free and informed consent take part in the support process offered by the CPRLV. The professionals of the CPRlV will therefore take care to meet people who wish to be involved in a follow-up support.. This is what determines whether intervention will be an individual or family matter.

It is important to note that CPRLV staff members may, at any time, seek assistance from emergency services if they feel there is imminent danger to a specific individual or others.

  • 13 September 2019
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  • News

The CPRLV hosted at the Armand-Frappier Museum

The CPRLV is very pleased to have been hosted at the Musée Armand-Frappier to discuss opportunities for collaboration to prevent hate incidents. Thank you for the welcome!
  • 12 September 2019
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  • News

A look back on the panel on second chances and pro social engagement of the CPRLV

The CPRLV in collaboration with the Centre de Services de Justice Réparatrice, as part of the Peace Days programme launched its panel on second chances and pro social engagement. The shared professional and personal experiences in the process of integration as well as social reintegration opened a discussion on the possible ways to get involved in […]
  • 10 September 2019
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  • News

Visit at the CPRLV

We are very happy to have hosted the Associations des Scouts du Canada to discuss potential collaborative opportunities.